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Terms of Service
Last updated: February 3, 2025
Agreement
By using Rax, you agree to these terms. If you don't agree, don't use the service.
What Rax Does
Rax provides AI agent services that can:
- Chat and answer questions
- Connect to external services (email, calendar, etc.) with your permission
- Execute tasks on your behalf
- Remember information you share (in your Learning Ledger)
Your Responsibilities
- Keep your account credentials secure
- Don't use Rax for illegal activities
- Don't attempt to abuse, hack, or overload the service
- Respect rate limits and fair usage policies
Your Data
- You own your data
- You can export it anytime
- You can delete it anytime
- We don't train AI on your data
BYOK Mode
When using your own API keys:
- You're responsible for costs with your LLM provider
- You must comply with your provider's terms of service
- Rax is not liable for issues with third-party API services
Service Availability
We aim for high availability but don't guarantee 100% uptime. Rax is provided "as is"
without warranty.
Pricing & Billing
- Free tier has usage limits
- Paid tiers are billed monthly
- Usage-based charges are calculated in real-time
- You can set budget limits to control costs
Termination
You can cancel anytime. We can terminate accounts that violate these terms.
Changes
We may update these terms. Continued use means you accept the changes.
Contact
Questions? Email us at legal@rax.band