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Terms of Service

Last updated: February 3, 2025

Agreement

By using Rax, you agree to these terms. If you don't agree, don't use the service.

What Rax Does

Rax provides AI agent services that can:

• Chat and answer questions
• Connect to external services (email, calendar, etc.) with your permission
• Execute tasks on your behalf
• Remember information you share (in your Learning Ledger)

Your Responsibilities

• Keep your account credentials secure
• Don't use Rax for illegal activities
• Don't attempt to abuse, hack, or overload the service
• Respect rate limits and fair usage policies

Your Data

• You own your data
• You can export it anytime
• You can delete it anytime
• We don't train AI on your data

BYOK Mode

When using your own API keys:

• You're responsible for costs with your LLM provider
• You must comply with your provider's terms of service
• Rax is not liable for issues with third-party API services

Service Availability

We aim for high availability but don't guarantee 100% uptime. Rax is provided "as is" without warranty.

Pricing & Billing

• Free tier has usage limits
• Paid tiers are billed monthly
• Usage-based charges are calculated in real-time
• You can set budget limits to control costs

Termination

You can cancel anytime. We can terminate accounts that violate these terms.

Changes

We may update these terms. Continued use means you accept the changes.

Contact

Questions? Email us at legal@rax.band